New England Federal Credit Union Online Login Updated FREE
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616 Burnside Avenue East Hartford, Connecticut
Would you recommend this Finex CU Principal Office location? Complaint or compliment? Leave a review and share your experience. Reviews can help others when choosing a credit union.
Ann
March 24, 2022
I have been a fellow member for 15 years. This bank and the client service has but crashed. There is no communication at all. Trying to get someone on the phone or to answer any questions is a nightmare. They never return your telephone calls. The vernon co-operative is not-existent, and then to bulldoze into Eastward Hartford is a major problem for me. It's time to find a new credit union. Oh and the ATM auto is always broken or down. It gave me a 10 dollar nib instead of a 100. Had to look on that isssue as well to exist resolved. At that place needs to be more than man interaction when dealing with individuals personal and professional livelyhoods.
Evans Nunez
January 31, 2022
Sandra was very professional and helpful. She answered all of my questions and guide me to the process of finding out how to get my loan.
Marangelys
October 26, 2021
I've been a fellow member of this bank since 2016. may be 2015, the reason I stopped using this bank as much is because their advice inside the within section is horrible. But I figured maybe it'due south changed since it's been about a yr I've used them..
On Thursday I become to the member service atm and speak to a teller. I tell her I'm depositing $one,000 in cash, all twenty'due south. Equally I get to deposit my money it gets stuck and the teller simply hands me dorsum 22 $20 bills. She tells me I "bankrupt" the machine and that I will have to wait until tomorrow,(which would of been Friday) to become my coin back. Friday comes and nobody contacts me. I get an email sent saying they are going to give me $40 credit until they tin figured out how much information technology was. Listen yous $twoscore credit for nigh $600 stuck in their motorcar. Information technology'south an inconvenience because I have bills and stuff that needs to get paid, I don't put my money in a bank to play with it. Anyways fast forwarding to Monday with a full of about 9 calls to the East Hartford Branch and every single time I got put through to voicemail. I called again and spoke to the assistant upfront and told her that at this point I felt similar they were stealing because no one wanted to contact me or update me nearly the whereabouts of my money. All I wanted was to know what was going on. The upfront receptionist told me that it wasn't her trouble and I was basically preaching to the incorrect oversupply, so I hung upwardly because she was useless. As soon as I hung up that call, the manager of the branch emailed me to not telephone call and threaten her employees and then claimed that she stated "procedures" that she had to get through to become my money back and also called me a liar. When truthfully nobody told me anything regarding my money, and that'due south why I'm upset. They told me it would be fixed "tomorrow" and "tomorrow" has turned into five days. Their lack of communication is unacceptable and the managing director tin't fifty-fifty revise a typo in her email before she sends it out.
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